JOJO 24/7 Front-Office Voice/SMS Agent

24/7 intake, qualification, routing, booking support, and fast follow-up designed to work alongside your team.

This system is built for businesses that need reliable coverage across business hours, overflow periods, nights, weekends, and lead spikes without removing human escalation.

Core capabilities

• Inbound voice intake with approved FAQs and service policies.
• Emergency-versus-routine triage using client-approved rules.
• One-question-at-a-time collection of caller name, phone, address, service need, and urgency.
• Service-area checks, diagnostic-rate confirmation, and booking when connected systems confirm availability.
• Missed-call and eligible web-lead SMS follow-up.
• Structured dispatch/CRM notes and human escalation for emergencies, complaints, uncertainty, or sensitive cases.

Truth-state controls

The agent only tells a caller that an appointment is booked, a technician is alerted, or a record is updated after the connected tool confirms success. Failed integrations route to a human-confirmation state instead of fabricating completion.

Starting setup: $4,500. Managed operations start at $1,500/month. Telephony, messaging, model/API, CRM, and third-party usage costs are separate unless included in writing.

Outbound voice/SMS workflows require client-approved consent, suppression, and compliance rules. Immediate-danger scenarios follow the client's emergency escalation policy rather than automated troubleshooting.