Shipping policy

Digital products (most of our catalog)

Digital downloads, guides, kits, and AI agent products are not shipped — they are delivered electronically. Downloadable products are delivered automatically right after checkout through Shopify's Digital Products delivery; you'll get a download link on the confirmation page and by email. Agent and subscription services are activated by email — watch for an onboarding message from us after checkout. If a delivery email doesn't arrive, check spam/promotions first, then contact us.

Physical products (print-on-demand)

A small number of JOJO WORLD products (such as Celestia Keepsakes star-map posters) are physical and made to order by our print partner. Because each piece is produced for you, processing takes a few business days before it ships. Delivery time then depends on your destination; your order confirmation email shows the current estimate — treat that as the source of truth. Tracking is emailed when your item ships.

Split orders

If an order mixes digital and physical items, the digital items arrive immediately by email and the physical items follow by mail.

International orders

Duties, taxes, or customs fees imposed by your country are the buyer's responsibility.

Wrong address

Please double-check your shipping address at checkout. If an order is returned to us due to an incorrect address, we'll contact you to arrange reshipment (additional shipping may apply).

Questions?

Email mjojoworldaiops@gmail.com with your order number.